Thank you for choosing Rendale! 
We are committed to providing a smooth, reliable, and transparent shopping experience for our customers. Please review our shipping information below to understand our order processing times, delivery methods, and policies.

Order Processing

• Processing Time: 1–3 business days (Monday–Friday)
• Orders placed on weekends or public holidays will be processed on the next business day.
• During high-demand periods, processing may take slightly longer. If any delay occurs, our team will notify you via email.

Shipping & Delivery

We currently offer shipping to customers in the United States only.

Total Delivery Time = Processing Time + Transit Time
Estimated Delivery Time: 5–10 business days

Order Cut-Off Time: 12:00 PM (EST)

Shipping Partners

Rendale works with trusted shipping carriers to ensure your order arrives safely and on time.

Our shipping partners may include:

• USPS
• UPS
• FedEx
• Other reliable logistics providers

Once your order has been shipped, you will receive a tracking number via email.

Order Tracking

After your order is dispatched:

• A tracking confirmation email will be sent to you.
• Please allow 24–48 hours for tracking information to update.
• You can use the tracking link provided in your shipping confirmation email to monitor your delivery.

Order Cancellations

If you wish to cancel your order, please contact us immediately after placing your order.

📧 Email: info@rendale.shop

Cancellations are not guaranteed once your order has entered the processing or shipping stage.

If your order has already been shipped, you will need to follow our return policy process.

Shipping Issues

Lost or Stolen Packages

Rendale is not responsible for packages that are confirmed as delivered by the shipping carrier. If your package is marked delivered but cannot be located, please contact the carrier directly for further assistance.

Incorrect Shipping Address

Customers are responsible for providing accurate shipping information during checkout. Rendale is not responsible for delays or lost packages caused by incorrect or incomplete addresses.

Delivery Exceptions

Delivery times may be affected by:

• Severe weather conditions
• Natural disasters
• Carrier delays
• Unexpected logistics issues
• Remote delivery locations

We appreciate your patience and understanding during circumstances beyond our control.

Address Changes

If you need to update your shipping address, please contact us as soon as possible.

Address changes cannot be guaranteed after order processing begins. Once an order has shipped, rerouting may not be possible.

Undeliverable Packages

Packages returned due to:

• Incorrect or incomplete addresses
• Failed delivery attempts
• Customer refusal of delivery

may require additional shipping charges for reshipment or may be cancelled.

Holiday Shipping Delays

During busy shopping periods such as:

• Black Friday
• Cyber Monday
• Christmas
• New Year Holidays

shipping carriers may experience delays due to increased order volume.

We recommend placing orders early during these periods.

Contact Us

If your order has not arrived within the estimated delivery timeframe, please contact our support team.